Shipping Policy

1. Delivery Zones & Coverages

Currently, we ship exclusively all over India, covering over 19,000 PIN codes across states and union territories. At this moment, we do not support direct international checkouts. For international corporate gifts or bulk hampers, please reach out to us manually.

2. Shipping Charges

Our shipping prices are transparently displayed during checkout:

*Cash on Delivery (COD) carries a convenience fee of ₹50 to cover additional logistics fees.

3. Dispatch & Delivery Timelines

We craft our products (like Ubtan, face oil, ancient glow soaps) in small, hygienic hand-made batches. This affects our processing times:

• Processing Time: Orders are dispatched within 24 to 48 hours of payment confirmation.
• Metro Cities: Typically delivered within 2 to 4 business days after shipment.
• Rest of India: Typically delivered within 4 to 7 business days after shipment.

4. Shipping Delays & Tracking

While we process and ship all parcels within 48 hours, delays can occasionally occur due to weather anomalies, festival spikes, regional restrictions, or courier routing issues.

Once dispatched, we will send your tracking link and details via your registered email or phone. You can trace your package progress in real-time. If your package does not arrive within 8 business days, kindly write to us immediately.

5. Customer Responsibility

To guarantee smooth and punctual deliveries:

• Verify your full shipping address, landmark, and exact PIN code during checkout.
• Ensure a reachable mobile number is provided so the courier agent can reach you upon arrival.
• Ensure someone is available to collect or sign for the package.

6. Need Shipping Help?

If you need to change a shipping address (only possible before dispatch) or resolve delivery exceptions, please contact our support team immediately: