Refund & Return Policy

1. Cancellations

You can cancel your order within 12 hours of placing it or before the order gets packed and dispatched — whichever is earlier.

To request a cancellation, contact us at support@houseofkanti.shop with your unique order number. Once canceled, online pre-paid amounts will be reversed to the original card or bank account.

2. Returns & Exchanges Window

Due to the natural, hygienic, and biological characteristics of our cosmetic skincare products (Ubtans, Soaps, Oils), we do not accept returns or exchanges for used or opened items.

Returns or free replacements are strictly limited to the following exceptions within 7 days of delivery:

• You received a damaged or completely leaking bottle or jar.
• The product received has expired or has a broken safety seal.
• You received an incorrect item (e.g., Kumkumadi Oil instead of Kumkumadi Gel).

3. Damaged Products Reporting

If you receive a damaged, defective, incorrect, or missing item, please contact us within 24 hours of delivery and provide clear photographs and, where possible, an unboxing video to help us investigate your claim.

Email details of your claim along with your Order ID to support@houseofkanti.shop. Upon validation, we will dispatch a brand-new replacement at zero cost, or issue a full refund to you.

4. Policy Exclusions

We do not issue refunds, returns, or replacements for:

• Products purchased during special promotional seasonal sales or custom clearance.
• Personal sensory preferences (e.g. you do not prefer the earthy aroma of natural turmeric/sandalwood, or the color changed slightly over time). Since our ingredients are 100% natural, color/scent fluctuations are organic.
• Customized Herbal Gift Hampers assembled specifically for your corporate or wedding return gifts.
• Issues caused due to client-side storage, such as keeping products in direct humid conditions, causing natural oxidation.

5. Refund Processing Timelines

Once a refund has been approved by our audit team:

• Online Pre-Paid Orders: The refund is reversed directly via our partner Razorpay to your original bank, card, or UPI account. It typically reflects in your statement within 5 to 7 business days depending on your banking institution.
• Cash on Delivery (COD): We will ask you to share your UPI ID or bank account details securely via support email. Once received, the refund is initiated via secure bank transfer within 3 to 5 business days.

6. Contact Customer Care

If you need any guidance or want to check refund progress: